How fast does nasty gal ship

Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us which We may refuse for any reason. After you submit your order, We immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If We accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us "Contract" will be formed.

As soon as you place your order, We start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy.

From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements. These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible depending on the delivery service you have selected.

In any event, delivery will take place no more than 30 days after the day your Contract is entered into. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, We may end the Contract and clause 13 will apply.

Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time. You will own the Products once We have received payment in full. The images of the Products on our site and in our other advertising materials are for illustrative purposes only.

Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you. Working Days excludes weekends and Bank Holidays.

If you wish to dispute delivery of your order, you have 28 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled i.

If you order Products from us for delivery to a destination outside the UK: a your order may be subject to import duties and taxes which are applied when it reaches the delivery destination.

Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes.

Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes; b you must comply with all applicable laws and regulations of the country for which the Products are destined. The price payable for the Products shall be as shown on our site in Euros, although please see clauses 7. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process.

We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. We accept payment by debit card, credit card or Paypal. You must pay for the Products including all applicable delivery charges , and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account.

If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you.

If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process.

Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired.

If you wish to cancel a Contract under clause 8. The easiest way to do this is to contact us by email at customerservices nastygal.

You may use a copy of the cancellation form available here , but you are not required to do so. The right to cancel a Contract under clause 8. If you cancel a Contract under clause 8. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. We will pay the costs of your returns if you use our free returns service in accordance with the Returns Policy here , but if you do not use this service in accordance with our instructions then you will be responsible for the cost of returning Products to us.

Please see our Returns Policy here for further information about how to return Products to us. As an alternative to using your rights under clause 8. For further information on returns please see our Returns Policy. If you are a consumer in the EEA and you cancel your Contract under clause 8.

However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop.

If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and b refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and c make any refunds due to you by the method you used for payment: 1.

Please see our Returns Policy here for more information about returns and refunds. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective.

If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8. You must return such Products to us in accordance with our reasonable instructions and the Returns Policy here , and if the Products are faulty or mis-described We will refund the price of the Products and the cost of delivery to you. We may end the Contract at any time by writing to you if: a you do not make any payment to us when it is due; b you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or c you do not, within a reasonable time, allow us to deliver the Products to you.

We may also end the Contract in the circumstances set out in clause 7. If We end the Contract in any of the situations set out in clause If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen.

We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law.

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.

You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident.

If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order. We may transfer our rights and obligations under the Contract to another organisation.

We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing.

The Contract is between you and us. No other person shall have any rights to enforce any of its terms. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you.

Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence.

If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to customerservices nastygal. If you have any complaints these should be addressed in writing to Nasty Gal by email to customerservices nastygal.

If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court. Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer.

Automated promotions cannot be used in conjunction with any other promotion codes or offers. Selected lines and beauty products are excluded from promotion code discounts. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers.

There is no cash alternative. Promotion codes and related offers are not open to employees of nastygal. Promotion codes are only valid on nastygal. Payment by Euros, US or Australian dollars can be enabled by selecting the appropriate flag in the dropdown currency selection menu in the top right-hand corner on the homepage. Eligibility 1. Entrants will require access to the internet to enter the Prize Draw. How to enter 2. To enter the Prize Draw entrants must: 2.

Entries received after the end of the Prize Draw Period will not be valid. No bulk, third party or automated entries are permitted. Winner selection and contact 3. Withdraw the Prize from that Winner. If the Prize is declined by a Winner or is withdrawn from a Winner by the Promoter under clause 3: 3. Prize 4. The Prize is subject to the Promoter receiving the relevant details to award the Prize.

There will be a total of One 1 Winner. Winner publicity 5. Entry requirements 6. Use and display of Entries and copyright 7. By submitting an Entry: 7. Liability 8. Except for death or personal injury caused by negligence of the Promoter or its agents or representatives or for fraud or fraudulent misrepresentation, neither the Promoter, nor its agents or representatives assume responsibility for: 8. Nothing in these Terms and Conditions affects your statutory rights. The Winners agree to indemnify and keep indemnified the Promoter, its group of companies and their officers, employees and agents from and against all liabilities, losses, damages and expenses including legal and other professional fees arising out of or in connection with any allegations or claims resulting directly or indirectly from: 8.

General 9. Any person who provides their details to the Promoter in connection with this Prize Draw accepts: 9. Use of our site includes accessing, browsing, shopping on or registering to use our site. Information about us www. Other applicable terms Should you wish to purchase any goods shown or advertised on our site, the supply of those goods will be subject to our Terms and Conditions of Sale here. Access to our site Our site is made available free of charge.

Your account and password You may access most areas of our site without registering your details with us, but certain areas of our site will only be open to you if you register with us.

Your use of our site You may use our site only for lawful purposes. Interactive services We may from time to time provide interactive services to you on our site. Content standards You must ensure that any and all information and material which you post to our site User Content and use of any interactive services associated with it complies with following standards.

Viruses, hacking and other offences We do not guarantee that our site will be secure or free from bugs or viruses. Intellectual property rights All intellectual property rights in our site, and in the material published on it, are owned by us and our licensors.

Changes to our site We may update our site from time to time, and may change the content at any time. No reliance on information The content on our site is provided for general information only.

Limitation of our liability in respect of your use of our site We do not exclude or limit in any way our liability to you where it would be unlawful to do so. Linking to our site You may link pages of our site to your personal social media accounts where social media sharing plug-ins are available on our site.

Applicable law Please note that these Terms of Use or any dispute or claim arising out of or in connection with them or use of our site whether or not contractual shall be governed by English law. Contact us If you wish to contact us in respect of our site, please contact us at customerservices nastygal.

This privacy notice explains how your data is collected, used, transferred and disclosed by boohoo. It applies to data collected when you use our websites, iOS and android applications, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. Today, Nasty Gal is a bold and distinctive brand for fashion-forward, free-thinking young women, and is recognized as a pioneer in both the curation and design of limited edition women's clothing, shoes, and accessories.

The company has a global presence in countries and a social media following of over 3. This privacy notice describes the personal data we are collecting about you and how it is used. The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved.

We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law. In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so. It does not include anonymised data, where the identity and identifying information has been removed.

While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 13 or sell products to children.

If you are under the age of 13, you are not permitted to use or submit your data to the website. The following groups of personal data are collected: Identity Data includes information such as: first name, last name, title, date of birth optional , occupation, personal description, photo and gender.

Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty programme membership number, and social media id if you log in by social media. Financial Data includes information such as: payment card details and bank account. Transaction Data includes information such as: details of your purchases and the fulfilment of your orders such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.

Technical Data includes information such as: details of the device s you use to access our services, your internet protocol IP address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform. Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

Automated technologies or interactions — as you interact with our website, we may automatically collect the following types of data all as described above : Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookies Policy here for further details.

Third parties — we may receive personal data about you from various third parties, including: - Technical Data from third parties, including analytics providers such as Google.

As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it. We will only collect personal data from you when: - we have your consent to do so, or - we need your personal data to perform a contract with you.

For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or - the processing is in our legitimate interests and not overridden by your rights, or - we have a legal obligation to collect or disclose personal data from you. These are listed in the table below together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests. Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved.

Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below. To manage our relationship with you, including: providing you with any information, products and services that you request from us; notifying you about changes to our services, terms and conditions or privacy notice; asking you to leave a review or take a survey. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law. Further details of the periods for which we retain data are available on request.

We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you.

We will ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels. From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in. This was a big red flag in hindsight. Worst company ever! I bought something by mistake and they didn't cancel my order. The package arrived in terrible condition and the products have such poor quality.

When I returned the items they charged me twice for shipping because something went wrong with their website and they didn't refund me either. They said it was an error from the third party company they hire and couldn't do anything about it. Well, you could call this company and take care of this problem. If I could give zero stars, I would. Their tracking portal is rarely updated as well, so you will spend a lot of time wondering where on earth your order is.

They have no customer service email or phone number- you have to contact them on WhatsApp which is strange, shady, and unprofessional. On top of that, their discounts are completely fake. When you try to use a promo code during checkout, they will not take off as much money as they're supposed to. Stay far away.

I purchased a dress then after reading some reviews about the quality I cancelled the order within 15 minutes. Apparently they can take orders but not cancellations so they shipped the item anyways. The dress was ill fitting and not the greatest quality. I then had to deal with shipping the item back at my cost because they ignore cancellations. This was my first order and will be my last! Fakes "sales". Quality is piss poor, just like Boohoo Nasty Gal is owned by Boohoo btw.

Horrible horrible materials. So thin and feel like they will rip I ordered a few sizes. The size 0 was huge. The size 2 was too small. And the cute images on the site look so cheap in person. Like they make different materials for the models. Literally such bad quality! And the clothes look terrible on! They just don't fit right at all as if the proportions have gotten messed up.

My body dysmorphia just came back from how bad everything looked. I had orders a pair of white high heels off NastyGal. The shoes came in 3 days after I had purchased the order which was fine.

On the day I received these shoes when I open the boxes to find very very poor quality of these shoes and off white colour not as described on the website. It's been over a month now and I still have not received my money back.

Thankfully I went through PayPal and they are solving this issue for me. Anyone that is an International Customer does experience custom fees, which is a bummer. But, at check out you are notified of this information. I never ordered Anything from this company, they got my debt card and just started to Take funds out of my acc. Be very careful if you do. I had to order 2 sizes up If u are not then order at least one size up. A: Try tweeting at Nastygal, Nastygalhelp, and Nastygal with your issue and that no one is responding.

Go on to. Their customer services and there is a Q and A box, write to them and see. I also received a reply within a couple of days and the sent me one of the items that was missing and resent me one of the items that was damaged tiny hole and didn't even ask me to send the damaged one back! Be careful sizes are smaller than ours. Good luck but I received good service Certain people shouldn't be allowed to leave reviews IMHO. From what I can gather they changed ownership and people are displeased as the old customer service did nothing.

This is very much a "get what you pay for" situation. I only had one issue and it was addressed promptly and they just sent me a new jacket, I didn't have to return my current one. If you're stupid enough to not read them and check returns policies, then that's on you guys.

A lot of people who are mad are from the USA where customs is knows to intercept many packages. The only other thing is sizing. It does run small. But again, if you're smart you'll do your measurements and check with the Nasty Gal guide. Hope this helps. Also, no half sizes available.

Try tweeting at Nastygal, Nastygalhelp, and Nastygal with your issue and that no one is responding. I finally got a response and my same issue has been "escalated".

You have to be firm and polite but I was clear I would not accept this "sorry -- nothing we can do" answer. Look for ANY record you may have order number, email, etc.

OH WOW! That sounds sooooo bizarre! But, I've order at least 10 times from Nasty Gal and I never heard of something like that Sadly, it might have been like a return item that slipped through the cracks and was sent back out : But, hey, I'm sure it was just a random fluke.

Enter the Nasty Galaxy. Shop the latest women? Claim your listing for free to respond to reviews, update your profile and manage your listing. Share on Twitter. Add a note optional - e. NastyGal Is this your business? Write a Review Ask a Question. Ratings On Other Platforms. Corporate Values.

Overview NastyGal has a consumer rating of 1. Positive reviews last 12 months : 2. What reviewers want you to know Positive highlights The clothes are well-made, stylish, and the customer service is very helpful. Critical highlights I really hope the amount of people they have screwed over with this store credit scandal will damn their business. No direct phone number , they don't give contacts of managers or whoever can handle this properly. Top Positive Review. Top Critical Review. Rating 5 stars Other Verified purchase.

Verified site experience. Contains image or video. English only. Reviews that mention popular keywords store credit 33 customer service phone number 18 return policy 17 bathing suit 9. Comments 1 Thank you Respond as company Share Helpful 6. It measures and reports greenhouse gas emissions from its direct operation but not its supply chain.

If you wish to contact us in respect of our site, please contact us at customerservices nastygal. Today Nasty Gal is closing all of its retail stores in Los Angeles. Nasty Gal will remain an online retailer and will float on thanks to Boohoo, but for the moment the company is all over the place.

Boohoo is one of the safer options and does have more transparency than most due to being a public company. Site is in Swedish when in Sweden but shipping is actually to the UK thus sending them back would cost me more than the pairs cost.